Abstract

With everything in this world operating internationally with continents and time zones, the capability of knowledge transfer among business entities has become a fundamental facilitator of sustainability and competitive advantage. This paper examines how documentation of the process helps to overcome knowledge loss and improve retention of skills within the global Business Process Management (BPM) across the board. One of the most long-standing threats to both organizational memory and maintaining organizational performance amidst employee exits is the existence of voluntary and involuntary employee turnover. With the increasing tendency towards standardization of processes in global organizations to scale up, this paper describes how a properly-developed documentation system can be not just a tool of compliance, but also a strategic means of developing the workforce and transferring knowledge. Based on theoretical perspectives, like SECI model that Nonaka developed, and the Knowledge-Based View (KBV) of the firm, and real life examples of documentation practices across different industries, the paper is expected to fill in the blanks of the relationship between documentation practices and human capital growth. It solves the problems of formality of tacit knowledge, cross-cultural adaptations, and making use of technology such as AI in the acquisition of knowledge. The paper suggests that efficient documentation is highly likely to decrease the onboarding time, enable learning agility, and curb the negative impact of employee churn when contextual and intertwined with the learning and development systems.