A Framework for Integrating Social Listening Data into Brand Sentiment Analytics
Abstract
Brand sentiment analytics plays a crucial role in the strategic decision-making processes of contemporary businesses. However, traditional sentiment analysis frameworks often rely heavily on structured data and neglect the rich insights available through unstructured social listening data. This paper proposes a comprehensive framework for integrating social listening data into brand sentiment analytics, focusing on real-time data ingestion, natural language processing, sentiment classification, and business intelligence interpretation. The study develops an end-to-end system architecture supported by empirical validations across multiple industries. The proposed framework demonstrates improved accuracy, contextual understanding, and predictive power in gauging brand sentiment.
How to Cite This Article
Omolola Temitope Kufile, Bisayo Oluwatosin Otokiti, Abiodun Yusuf Onifade, Bisi Ogunwale, Chinelo Harriet Okolo (2022). A Framework for Integrating Social Listening Data into Brand Sentiment Analytics . Journal of Frontiers in Multidisciplinary Research (JFMR), 3(1), 393-402. DOI: https://doi.org/10.54660/.JFMR.2022.3.1.393-402